PRA number
2017/15994
Published date
Product description
The Helix Residential Pool Slide is a residential pool slide 2.23 meters tall at the highest point and has a helix (corkscrew) shape to its slide or flume. "SR Smith", "Helix" and the serial number can be found on the product label located on the top right side of the slide near the staircase rail.
Serial numbers SR-HX13-01001 to SR -HX13-01488 and SR-HX14-01001 to SR-HX14-01602.
No other slides are affected by this recall.
Serial numbers SR-HX13-01001 to SR -HX13-01488 and SR-HX14-01001 to SR-HX14-01602.
No other slides are affected by this recall.
Reasons the product is recalled
The user may exit the lower section of the slide (flume) before reaching the pool entry point.
The hazards to consumers
Exiting the slide before entering the pool poses a fall hazard, which can result in serious injury.
What consumers should do
Consumers should stop using the pool slide immediately. The slide does not need to be removed from the pool deck.
Consumers who purchased the affected slides will be sent a free slide rail extension kit, which adds height to the lower section of the outer slide wall to prevent users from exiting the slide before entering the pool. The kit is currently in production and consumers will be notified when it is available. The kit and detailed installation instructions will be sent to them and a video will be posted on the website: www.helixslideinfo.com. The slide rail extension kit can be installed by the slide owner in approximately 20 minutes.
Consumers can obtain further information by contacting SRS Australia by emailing info-au@srsmith.com, by calling 07 3812 2283 or by visiting www.helixslideinfo.com.
Consumers who purchased the affected slides will be sent a free slide rail extension kit, which adds height to the lower section of the outer slide wall to prevent users from exiting the slide before entering the pool. The kit is currently in production and consumers will be notified when it is available. The kit and detailed installation instructions will be sent to them and a video will be posted on the website: www.helixslideinfo.com. The slide rail extension kit can be installed by the slide owner in approximately 20 minutes.
Consumers can obtain further information by contacting SRS Australia by emailing info-au@srsmith.com, by calling 07 3812 2283 or by visiting www.helixslideinfo.com.
Supplier
SRS Australia Pty Ltd
Traders who sold this product
Certain distributors of SRS Australia Pty Ltd and retailers of the Helix slide.
Where the product was sold
International
New South Wales
Queensland
South Australia
Victoria
Western Australia
Dates available for sale
-
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
