Marketers whose customer data analysis is inaccurate stand to lose a lot of money. In a study conducted by Experian of 1,000 employees worldwide who have visibility into how their employer manages data, about one-fifth of respondents believed that more than half of their customer data was wrong. Human error was cited as the main culprit, as half of the respondents indicated basic missteps contributed to their company’s erroneous customer data.
Customer data isn’t the only type of data that gives marketers a hard time. Data management was considered to be the most difficult digital marketing tactic, according to a survey of 154 marketing influencers and research subscribers conducted by Adestra and Ascend2.