Direct MP3 Download: Podnutz Episode #77 – Derek from MSPorFail.com
Derek from MSPorFail joins us to talk about his book and how we can succeed
MSPorFail http://msporfail.com/
Derek R. Iannelli-Smith and Daniel Hand
Derek’s Google Plus Profile https://plus.google.com/u/0/115959518807337156073/posts
Derek R. Iannelli-Smith has been in the tech industry for 20+
years, and not only has built businesses from scratch for himself;
he has done it for his employers. When asked about his success, he
states that he has just broken more things than most people.
Married for 15 years to his best friend who called him South, loves
to fish, and spend time with others.
MSP defined – http://en.wikipedia.org/wiki/Managed_service_provider
Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations. This can include outsourcing HR-activities, Production Support and lifecycle build/maintenance activities. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offer-er, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.
Typically, the offeree remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.
ConnectWise whitepaper short version or long version
SLA (Service Level Agreement) Defined – http://en.wikipedia.org/wiki/SLA
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